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JJLuchiano
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Joined: Nov 11, 2005
Posts: 273
Location: ATX

Post Posted: Sun Nov 18, 2007 5:25 am   
Post subject: DSL not connecting with router
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I finally got internet at the house again. I have AT&T DSL. The modem is a Motorola. For some reason I can not connect to the internet with my router. The router is an AirLink 101. I can connect to the internet with a direct connection from the PC to the DSL modem. I can get a connection when I hook up my PC and the XBOX to the router and FTP from PC to XBOX and vice versa. But for some doggone reason when I put the DSL modem on the router I can not connect to the internet. Any suggestions before I attempt to call AT&T tech support?
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Rebelcharm
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Joined: Jul 10, 2007
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Location: TX

Post Posted: Sun Nov 18, 2007 7:40 pm   
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I have found the best router for the money is the linksys routers. Every other router I tried was just a pain in the butt to get connected. Just my opinion. Or you could try calling att customer service. Sad I hope you can speak multiple languages. Sad There customer service is worst then Microsoft for outsourcing to diffrent countries that hardly speak english. Sad


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wes213
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Joined: Feb 04, 2007
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Location: Harrisonburg V.A.

Post Posted: Sun Nov 18, 2007 8:04 pm   
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Laughing nice Reb, i like the linksys myself since mines the 1.2 and can run kai.

JJ are you running in DHCP?


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SiK_WiD_iT
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Joined: Jan 25, 2007
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Location: Big Stone Gap, VA USA

Post Posted: Sun Nov 18, 2007 10:01 pm   
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i used to work for AT&T DSL customer service Very Happy yeah they definately outsource but the 2nd level of support is really horrible Rolling Eyes the first thing that comes to my mind on this issue is that your router may not be compatible with your modem....http://www.airlink101.com/index.html

go there and snoop around a bit...they have a support team and stuff so if your router is compatible you may just be able to give them a ring and fix it really quick Cool

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JJLuchiano
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Post Posted: Tue Nov 20, 2007 2:52 pm   
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Just wanted to let you guys know I got it fixed. I contacted AT&T Tech Support and actually got a guy that spoke English. Basically on the router side I had to set it to PPoE and on the modem side I had to log into the DSL modem by IP 192.168.1.254 and change it to non bridged. Now everything works like a champ.
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SiK_WiD_iT
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Post Posted: Tue Nov 20, 2007 7:02 pm   
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nice.... i knew sum of my buddies stayed behind to work up there Very Happy
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bongripz216
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Post Posted: Tue Nov 20, 2007 7:35 pm   
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Last time I called AT&T for tech support for my broadband it took like an hour to get what I needed done, and I was treated like a compuer illiterate retard. The funny thing is, if they just told me what I had to do in the firtplace, I would have had it done within 10 minutes. Confused
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SiK_WiD_iT
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Joined: Jan 25, 2007
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Location: Big Stone Gap, VA USA

Post Posted: Tue Nov 20, 2007 7:38 pm   
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yeah i know....most of the people that work there think they know everything there is to know about PC's which really pissed me off b/c half of em didnt know shit...they just thought they did Rolling Eyes i was always really cool with my people and i always got excellent reviews and stuff so i know it wasn't me Very Happy
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JJLuchiano
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Location: ATX

Post Posted: Tue Nov 20, 2007 8:08 pm   
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The guy I got was named Alex. Seemed like he was just reading from a book or his screen step by step basically. Yeah, he talked to me like I was an idiot. But I was only on the phone with him for 10 mins.
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